Returns & Refund Policy

At Chef Preserve, we stand behind the quality of our artisanal pantry staples and offer a satisfaction guarantee. Due to the perishable nature of our food products, we accept return requests for damaged or incorrect items within 14 days of delivery.

Return Process

• 1.
  Contact Support

  Email our culinary support team at [email protected] with your order number and photos of any damaged or incorrect goods.

• 2.
  Verification

  Our team will review your request within 48 hours to ensure it meets our safety and quality standards for a return or replacement.

• 3.
  Return Shipping

  If a physical return is required, we will provide you with a prepaid shipping label to send the items back in their original packaging.

• 4.
  Refund Processing

  Once approved, a refund will be issued to your original payment method within 5-7 business days, or a replacement shipment will be prioritized.